Customer Service representative

The role is multi – functional handling a variety of requirements within the Customer Services department
including but not limited to, handling enquiries and complaints, POD/service performance reporting, booking
inbound/outbound collections.
– Communicate effectively with customers, internally with other departments and with overseas offices
via email and telephone.
– Resolve customer queries & complaints via phone & email within dedicated time frame
– Generate and provide quotations to customers.
– Directly liaise with other company offices and agents to ensure KPI’s are met and adhered to.
– Monitor shipment contents in line with compliance, liaising with customers on restrictions and
prohibitions
– Ensuring status updates and POD’s on all consignments are updated within the transit time and are
provided to the customer
– Completing collection notes prior to hand over to the operations department
– All ad-hoc tasks as required
Experience
– Previous customer service experience is desirable but not essential as full training will be provided
– Strong Microsoft Office skills including excel, word and outlook.
– Ability to learn, adapt and prioritise in line with deadlines
– High level of attention to detail
– An individual with a genuine desire to grow their skillset with a can-do approach to all tasks set

SL/IND

Skills: