Customer Support (Development) Trainer

Website £30158 - £31158 per annum + Negotiable depending on experience

Customer Support Trainer (Pensions)
From £30,158 per annum with access to performance related pay and civil service pension scheme
12 months FTC
ASAP start

A pensions customer support trainer is required for a regulator organisation. We’re looking for an experienced Customer Service Trainer, Training Designer or L & D Practitioner, who will work closely with our team of trainers; coaching and supporting them to design and deliver exceptional training to all Customer Support new starters and to design and deliver upskilling to develop the contact centre team.

You will:
*Support, assess and coach the department trainers to enable effective learning and development
*Ensure all learning programmes meet business and learner requirements
*Evaluate and assess the effectiveness of the learning material and identify requirements for continuous improvement
*Support trainers to deliver high quality learning programmes from design to evaluation
*Delivery of demonstrable improvements of learning materials, training delivery, and learner outcomes
*Develop a flexible and multi-skilled training team increasing capability to deliver a range of learning solutions and improve customer and learner experience.
*Lead a review of the curriculum in line with business priorities and blended learning solutions to maximise staff engagement and development.
*Develop and embed all aspects of the training cycle to enable effective learning needs analysis and evaluate and report on the effectiveness of learning events and solutions.
*Develop mechanisms to produce learner and training records and enable reporting on metrics and team objectives.


*CIPD qualification in learning and development or equivalent
*Understanding and practical experience of adult learning and development techniques and methodologies, gained through extensive experience as a trainer/HR professional in an equivalent environment
*Extensive facilitation and coaching experience
*Knowledge of customer service call handling techniques in a contact centre environment
*Experience of communicating and presenting to large groups and all levels and of influencing and developing individuals and teams (internal)
*Ability to quickly learn new information and support delivery of effective and tailored learning programmes
*Understanding of differing learning styles and approaches to deliver both technical and behavioural learning
*Understanding and practical experience of using best practise learning and development evaluation methodologies
*Knowledge of identifying and embedding continuous improvement
*Maintain continuous professional development to remain competent in relation to adult learning techniques and methodologies

As well as a starting salary of £30,158, we offer:

*Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
*discretionary bonus arrangements
*access to performance related pay progression
*25 days annual leave provision
*flexible working arrangements
*development opportunities
*enhanced parental leave arrangements
*a free employee assistance programme
*an excellent office location

To apply please email a cover letter with your CV to Hayley. Gamble@ Lifelinepermanent . com or click apply (you must email a covering letter to the above, or upload with your CV) along with your notice period. Applications without cover letter will not be considered.

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